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Process automation stories

Australian universities boost AI spend despite gaps
Software-as-a-Service

Australian universities boost AI spend despite gaps

Most institutions still lack the systems and skills to use it effectively, even as AI budgets rise to cut costs and improve student outcomes.

By Mark Tarre • 3 min read • Last month
OpenAI launches Presence for enterprise voice agents
Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last month
Portwest cuts catalogue production time by five months
Manufacturing

Portwest cuts catalogue production time by five months

Better product data control has cut catalogue production from 11 months to six, helping Portwest localise safety materials in 28 languages.

By Sofiah Nichole Salivio • 3 min read • Last month
Celonis named Everest Leader in process mining again
Software-as-a-Service

Celonis named Everest Leader in process mining again

The recognition comes as process mining demand accelerates, with Everest valuing the market at USD $1.5 billion to USD $1.6 billion in 2025.

By Sean Mitchell • 4 min read • Last month
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last month
Therabody unifies global operations on Oracle NetSuite
Software-as-a-Service

Therabody unifies global operations on Oracle NetSuite

The wellness brand has cut technology costs by 45% after replacing disconnected systems with a single cloud platform across finance and supply chain.

By Mark Tarre • 3 min read • Last month
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Last month
CFOs widen remit as firms seek broader finance chiefs
Digital Transformation

CFOs widen remit as firms seek broader finance chiefs

Broader finance roles are making CFO pay and hiring harder to benchmark, with many chief financial officers now overseeing operations, IT and HR.

By Karen Joy Bacudo • 4 min read • Last month
ERP's next evolution isn't automation, it's creativity
Digital Transformation

ERP's next evolution isn't automation, it's creativity

Enterprise software is shifting as AI lets firms create new workflows on the fly, while keeping core data standardised and auditable.

By Matthew Rodgers • 4 min read • Last month
Partly raises USD $50 million to expand Australia hiring
Software-as-a-Service

Partly raises USD $50 million to expand Australia hiring

Australia's repair sector could see faster parts sourcing as Partly uses fresh funding to add engineers and AI specialists locally.

By Sean Mitchell • 4 min read • Last month
ServiceNow: only 21% see AI returns in Ireland, EMEA
Digital Transformation

ServiceNow: only 21% see AI returns in Ireland, EMEA

Only 21% of organisations in Ireland and EMEA are seeing meaningful returns from AI spending, despite a 113% rise in investment.

By Sofiah Nichole Salivio • 4 min read • Last month
Feathery raises USD $30 million in Portage-led round
Software-as-a-Service

Feathery raises USD $30 million in Portage-led round

The funding will help Feathery expand software used by more than 300 financial firms to automate workflows and data sharing.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Process automation stories

Certinia buys Moonnox to boost AI services delivery
Software-as-a-Service

Certinia buys Moonnox to boost AI services delivery

Professional services firms could cut manual handovers and lift billable time as Certinia folds Moonnox into its AI platform.

By Karen Joy Bacudo • 4 min read • Last month
Kritmatta launches AI agent platform for SME businesses
Software-as-a-Service

Kritmatta launches AI agent platform for SME businesses

Small businesses could cut manual admin as the new tool links emails, CRM records and chats into one workflow for review.

By Sofiah Nichole Salivio • 3 min read • Last month
How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market
Digital Transformation

How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market

A decade-old cloud ERP move let Linen House shift from wholesale to direct sales, with more than half its revenue now coming consumer-facing.

By Annexa • 4 min read • Last month
Australian finance leaders push AI agents despite gaps
Digital Transformation

Australian finance leaders push AI agents despite gaps

Governance is lagging as Australian finance chiefs race to deploy AI agents, with many under pressure to prove ROI and explain errors.

By Mark Tarre • 5 min read • Last month
Salesforce launches SMB Growth Kit for India's firms
Software-as-a-Service

Salesforce launches SMB Growth Kit for India's firms

Indian SMBs can go live in four to six weeks as Salesforce bundles sales, chat and analytics tools with setup support.

By Mark Tarre • 4 min read • Last month
Gartner warns CFOs on AI spend split over priorities
Data Analytics

Gartner warns CFOs on AI spend split over priorities

Boards may question finance AI programmes unless spending shifts from efficiency gains towards better decisions and growth, Gartner said.

By Karen Joy Bacudo • 4 min read • Last month