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Process automation Stories - Page 4

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Process automation stories

G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last week
Cisco outlines enterprise approach to scaling AI adoption
Data Protection

Cisco outlines enterprise approach to scaling AI adoption

Cisco has detailed how it scaled enterprise AI adoption by focusing on trusted data, secure platforms and AI-native workflows.

By Mark Tarre • 4 min read • Last week
Cognizant deepens Anthropic tie-up as Claude rollout grows
Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last week
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last week
AI in action: From conversations to real business outcomes
Unified Communications

AI in action: From conversations to real business outcomes

AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.

By Richard McPhee • 4 min read • Last week
Mphasis revenue rises as AI-led wins top USD $461m
Digital Transformation

Mphasis revenue rises as AI-led wins top USD $461m

Margins narrowed even as Mphasis booked USD $461 million of new work, with AI-led contracts driving most of the quarter's wins.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gravity launches AI agent for sustainability teams
Software-as-a-Service

Gravity launches AI agent for sustainability teams

Procurement teams face new scrutiny as Gravity argues many 'AI agents' sold to enterprises cannot handle real-world sustainability data.

By Mark Tarre • 4 min read • Last month
Gravity launches AI sustainability agent & buyer guide
Software-as-a-Service

Gravity launches AI sustainability agent & buyer guide

Sustainability teams could cut reporting and data-migration work by more than 70% as Gravity seeks to prove its AI agent can handle real workflows.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • Last week
Huel cuts month-end close by two days after overhaul
Software-as-a-Service

Huel cuts month-end close by two days after overhaul

Finance staff at Huel now close the books two working days faster after automating reconciliations and workflows, with no extra headcount.

By Sofiah Nichole Salivio • 3 min read • Last week
OneAdvanced ties up with Clarus in warehouse software push
Software-as-a-Service

OneAdvanced ties up with Clarus in warehouse software push

The tie-up aims to cut data silos and manual reconciliation for logistics firms under pressure to link warehouse, finance and workforce systems.

By Mark Tarre • 3 min read • Last week
DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last week
Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Last month
Community Fibre picks Luminance for contract management
Software-as-a-Service

Community Fibre picks Luminance for contract management

The broadband provider aims to cut manual contract work and improve oversight as its supply chain and network footprint expand.

By Sofiah Nichole Salivio • 4 min read • Last month
AssetControl launches low-cost cloud asset platform
Software-as-a-Service

AssetControl launches low-cost cloud asset platform

Small firms can now track assets and keys from GBP £20 a month, as AssetControl targets spreadsheet-based operations with browser software.

By Karen Joy Bacudo • 4 min read • Last month
TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Last month
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Last month