IT support stories
The move frees budget for AI and eCommerce projects, while preserving more than 700 SAP customisations and avoiding a costly S/4HANA migration.
The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.
The service targets firms struggling to monitor autonomous AI agents, as enterprises face wider security, compliance and cost risks.
The rollout aims to cut support calls and improve underwriting consistency as Generali scales its global platform across 27 markets.
Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.
The retailer says lower support costs have freed up budget for AI and other projects while keeping its SAP and Oracle systems stable.
Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.
By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.
Small and medium-sized businesses could see faster IT fixes, as 92% of tickets were resolved within 15 minutes on the new platform.
The move will free VIVERE Group's IT staff to focus on digital transformation as the Indonesian firm avoids a costly SAP S/4HANA upgrade.
Workplace systems often falter after go-live, leaving staff with unreliable meeting rooms and higher support costs, the book says.
Australians seeking cyber security jobs face costly certification hurdles and vague entry rules, leaving employers short of qualified applicants.
IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.
The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.
The rare certification bolsters Phoenix Software's credentials as customers reassess VMware environments after Broadcom's acquisition.
Revenue at the Dunoon IT services firm rose to GBP £3.75 million last year as sales coaching and new systems sharpened its growth plans.
Businesses running AI workloads may now keep costly GPU servers online longer, as Park Place extends third-party maintenance to 60 data centres worldwide.
The expanded deal will ease pressure on Huntingdon College's small IT team as it outsources more campus network security and support.
Reliable internet now spans a 2,200 square kilometre cattle and tourism property near Kings Canyon, easing staff communications and guest access.
Shared offices can now scan without a PC as PFU's new Ricoh models aim to speed up digitisation and cut setup time.
