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IT support stories

NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month
Turner Industries cuts device costs with ChromeOS rollout
Digital Transformation

Turner Industries cuts device costs with ChromeOS rollout

The industrial contractor says the move will save hours of IT work and trim future refresh bills, with 1,200 devices already deployed.

By Sean Mitchell • 3 min read • Tue, 30th Jun 2026
Infosys expands GlobalFoundries deal for managed IT services
Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Wed, 24th Jun 2026
Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Wed, 24th Jun 2026
Owl Labs launches subscription service for hybrid devices
Software-as-a-Service

Owl Labs launches subscription service for hybrid devices

IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026
TCS signs multi-year IT transformation deal with Elopak
Data Analytics

TCS signs multi-year IT transformation deal with Elopak

The packaging group aims to improve efficiency and user experience as TCS takes control of its global IT operations under a multi-year deal.

By Sean Mitchell • 3 min read • Thu, 18th Jun 2026
Lexful raises USD $7 million seed round for MSP AI docs
Software-as-a-Service

Lexful raises USD $7 million seed round for MSP AI docs

The seed cash will speed product development as managed service providers seek better ways to capture and use scattered IT knowledge.

By Mark Tarre • 4 min read • Fri, 12th Jun 2026
Spinnaker Support names Vivek Pruthi APAC Managing Director
Digital Transformation

Spinnaker Support names Vivek Pruthi APAC Managing Director

Rising demand for independent SAP, Oracle and VMware support is driving Spinnaker's APAC expansion as it doubles headcount and appoints Vivek Pruthi.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 11th Jun 2026

Stories from Other Regions

IT support stories

Telair marks 20 years as independent Australian telco
Network Infrastructure

Telair marks 20 years as independent Australian telco

Its national network upgrade is aimed at keeping business customers connected as demand for bandwidth and resilience continues to rise.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Evernex buys Empowered & OrderWork in UK expansion
Digital Transformation

Evernex buys Empowered & OrderWork in UK expansion

The deal broadens the IT services group's reach into deployment work and field service software, while adding a bigger UK base.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 30th Jun 2026
Apex Computing Services wins Investors in People Platinum
Human Capital Management

Apex Computing Services wins Investors in People Platinum

The recognition underlines a stronger culture and staff development push at the Manchester IT firm, after it lifted from Silver in three years.

By Mark Tarre • 3 min read • Tue, 23rd Jun 2026
Smart CT boosts stock by a third after 10,000 buys
Network Infrastructure

Smart CT boosts stock by a third after 10,000 buys

Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.

By Sofiah Nichole Salivio • 4 min read • Mon, 22nd Jun 2026
Myriad360 named HPE Networking Partner of the Year
Hybrid Cloud

Myriad360 named HPE Networking Partner of the Year

The award strengthens Myriad360's standing as enterprises seek fewer suppliers for networking, security and artificial intelligence projects.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 20th Jun 2026
Smart CT expands stock with 10,000 spare parts buy
Network Infrastructure

Smart CT expands stock with 10,000 spare parts buy

Greater spare-parts cover should cut downtime for customers after the Reading-based IT support group lifted stock by almost a third.

By Sean Mitchell • 5 min read • Fri, 19th Jun 2026
Netgear launches Align platform for AV integrators
Network Infrastructure

Netgear launches Align platform for AV integrators

The controller gives AV integrators remote access and bundled timing tools, reducing hardware sprawl as customers demand ongoing support.

By Sofiah Nichole Salivio • 4 min read • Fri, 19th Jun 2026
Landmark Technologies names Adrian Kelly as Sales Director
Digital Transformation

Landmark Technologies names Adrian Kelly as Sales Director

The Dublin-based provider is sharpening its commercial push as it targets demand for cybersecurity and AI services in a crowded market.

By Sofiah Nichole Salivio • 4 min read • Tue, 16th Jun 2026
The business case for outsourced IT support that most SMBs are finally making
Ransomware

The business case for outsourced IT support that most SMBs are finally making

Rising cyber risk and downtime are pushing Australian SMBs to see outsourced support as a safeguard, not just a cost saver.

By Setup4 • 7 min read • Tue, 16th Jun 2026
Publicis Sapient launches AI platform for IT operations
Digital Transformation

Publicis Sapient launches AI platform for IT operations

Enterprises could cut IT support costs by up to 45% as the platform spots and fixes faults before they disrupt operations.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 12th Jun 2026