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Customer Loyalty Stories - Page 19

Kiwi Stories

Customer Loyalty stories

Bridging the payment divide: How small businesses can align with consumer expectations in 2025
Fintech

Bridging the payment divide: How small businesses can align with consumer expectations in 2025

Many small businesses risk lost sales and loyalty as one in three still don't accept credit or debit cards, despite 86% of consumers relying on them.

By Bridget Snelling • 5 min read • Wed, 27th Aug 2025
Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025

Global Stories

Customer Loyalty stories

Senior marketers still trust intuition despite AI & data surge
Data Analytics

Senior marketers still trust intuition despite AI & data surge

Despite heavy investment in business intelligence, nearly two-thirds of senior marketers still rely on intuition for key decisions, says Qualtrics research.

By Shannon Williams • 4 min read • Thu, 11th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025
Telcos are sitting on gold. Now AI is unlocking the lode
Customer Relationship Management

Telcos are sitting on gold. Now AI is unlocking the lode

AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.

By Letchu Narayanan • 4 min read • Fri, 5th Sep 2025
Komo launches Engagement OS with AI co-pilot & new loyalty tools
Customer Experience

Komo launches Engagement OS with AI co-pilot & new loyalty tools

Komo launches its Engagement OS with AI co-pilot Kai, offering brands new loyalty tools and interactive campaigns to boost customer engagement and rewards.

By Shannon Williams • 4 min read • Thu, 4th Sep 2025
Ecommpay brings real-time climate action to payment checkout
Fintech

Ecommpay brings real-time climate action to payment checkout

Ecommpay integrates ekko's real-time carbon tracking and offsetting into its Hosted Payment Page, enabling eco-friendly checkout options for online shoppers.

By Sean Mitchell • 3 min read • Thu, 4th Sep 2025
Cognizant & Eagle Eye join to advance AI-driven loyalty tech
Digital Transformation

Cognizant & Eagle Eye join to advance AI-driven loyalty tech

Cognizant and Eagle Eye have partnered to offer AI-driven, real-time loyalty and promotions solutions for global retail, travel and hospitality enterprises.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025
Why helping customers electrify is a growth opportunity for energy retailers
Customer Experience

Why helping customers electrify is a growth opportunity for energy retailers

Energy retailers can boost growth by aiding customers to electrify homes and transport, tackling climate goals while unlocking new revenue streams.

By Ben Gleisner • 5 min read • Thu, 21st Aug 2025

Stories from Other Regions

Customer Loyalty stories

Zoho boosts global SMB growth with new AI-driven features
Customer Relationship Management

Zoho boosts global SMB growth with new AI-driven features

Zoho has grown its global SMB customer base by 40% in H1 2025, unveiling AI-driven features across six solutions to boost productivity and revenue.

By Jed Nykolle Harme • 4 min read • Thu, 4th Sep 2025
NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech
Customer Experience

NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech

NeoDay partners with T-Systems to offer a GDPR-compliant loyalty platform on the Open Telekom Cloud, enhancing data sovereignty across Europe.

By Jed Nykolle Harme • 3 min read • Sat, 30th Aug 2025
8x8 extends Southampton FC partnership to boost fan engagement
Unified Communications

8x8 extends Southampton FC partnership to boost fan engagement

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
Elemis partners with Impact Commerce for global omnichannel growth
Digital Transformation

Elemis partners with Impact Commerce for global omnichannel growth

Elemis has teamed up with Impact Commerce to enhance its global omnichannel experience, integrating retail, spas and online channels for customer growth.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
New book urges brands to prioritise authentic social media
Customer Experience

New book urges brands to prioritise authentic social media

Tom Miner's new book, Social First Brands, urges companies to build loyalty through authentic social media engagement, not boardroom-crafted marketing.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
UK retailers boost AI leadership for resilience amid tough market
Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025
How better billing can boost performance and profits in uncertain times
Data Analytics

How better billing can boost performance and profits in uncertain times

Automating billing can boost Australian businesses' profits, cash flow, and customer retention amid rising insolvencies and economic uncertainty.

By Matt Ream • 4 min read • Wed, 20th Aug 2025