Customer Loyalty Stories - Page 17

Global Stories

Customer Loyalty stories

Beyond the transaction: Top loyalty trends for 2026

Loyalty experts in APAC predict 2026 will see AI-driven hyperpersonalisation, real-time offers, gamification, and seamless omnichannel experiences revolutionising customer loyalty.

By Staff Writer • 5 min read • Fri, 31st Oct 2025

Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025

Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025

Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025

Customer Experience

Salesforce & Stripe team up with OpenAI for AI-powered checkout

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

By Jed Nykolle Harme • 4 min read • Thu, 16th Oct 2025

Data Analytics

Why it's vital to bring all of your customers on your CX transformation journey

Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.

By Jeremy Thomas • 5 min read • Mon, 13th Oct 2025

Stories from Other Regions

Customer Loyalty stories

Customer Experience

UK retailers urged to streamline returns as costs hit £27 billion

UK retailers face £27 billion in annual returns costs as Aramex urges streamlined processes amid rising online shopping and return rates.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025

Customer Experience

To tackle returns fraud, Aussie retailers need smarter - not stricter - policies

Australian retailers face rising returns fraud yet must adopt smarter tech-driven policies over stricter rules to protect loyal customers and retain sales.

By Tim Robinson • 3 min read • Thu, 30th Oct 2025

Surveillance

Fraud protection now a top priority for UK bank customers

A FICO survey reveals 70% of UK consumers rank fraud protection as a top priority when choosing banks, reflecting rising security concerns.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025

Customer Experience

Ghost stock phenomenon hits UK retailers' profits & efficiency

Ghost stock is costing UK retailers profits and efficiency, with rising returns and inventory errors impacting operations and customer loyalty, says Manhattan Associates.

By Jed Nykolle Harme • 4 min read • Wed, 29th Oct 2025

Customer Experience

Bunnings tops retail trust while majors lag on value & fun

Bunnings tops Australia's 2025 Retail Proposition Index, while Coles and Woolworths lag in value, fun and trust among shoppers, says OC&C survey.

By Jed Nykolle Harme • 4 min read • Tue, 28th Oct 2025

Customer Experience

Turning peak season buyers into lifetime customers

Australian retailers gear up for a $166 billion peak season, focusing on savvy inventory and loyalty strategies to turn seasonal buyers into lifetime customers.

By Nicole Buisson • 4 min read • Tue, 28th Oct 2025

Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025

Customer Experience

Most Singapore banks fall short of brand promises, says Forrester

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

By Sean Mitchell • 4 min read • Thu, 23rd Oct 2025

Customer Experience

Becky Lim appointed Chief Sales Officer at Plaza Premium Group

Becky Lim has been appointed Chief Sales Officer at Plaza Premium Group, tasked with leading global sales and driving growth across its airport hospitality services.

By Melvin Hipolito • 3 min read • Wed, 22nd Oct 2025

Customer Experience

WestJet & TELUS unite loyalty schemes for travel & tech perks

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

By Jed Nykolle Harme • 3 min read • Sat, 18th Oct 2025

Customer Experience

Online marketplaces reshape Australian retail as logistics race heats up

Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025

Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025