Service management Stories - Page 21

Kiwi Stories

Service management stories

Your Invite: IT Service Management Forum heads to Wellington

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

By Staff Writer • 3 min read • Wed, 26th Mar 2014

DevOps

Is IT good Enough?

In the ever-evolving IT landscape, the concept of good enough practice emerges as a pragmatic alternative to rigid best practices.

By Staff Writer • 3 min read • Thu, 1st Jul 2010

Global Stories

Service management stories

Unified Communications

Five reasons outsourced service desk demand is on the rise

The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.

By John McCredie • 4 min read • Thu, 4th Aug 2016

Customer Experience

The top 3 IT opportunities for 2016

IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.

By Shannon Williams • 2 min read • Wed, 13th Jan 2016

Disaster Recovery

Dependency of digital infrastructure causing major IT problems

Reliance on digital infrastructure causes major IT incidents, says report. 90% of large businesses affected. Only half have dedicated teams.

By Shannon Williams • 3 min read • Tue, 15th Dec 2015

Customer Relationship Management

ITSM upgrades a necessity in the digital age

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

By Catherine Knowles • 4 min read • Fri, 16th Oct 2015

Unisys

Unisys: How service management tools boost productivity

Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.

By Catherine Knowles • 4 min read • Thu, 27th Aug 2015

Unified Communications

Social IT network launched

HP has launched 48Upper, a pioneering IT management solution that integrates social networking and community insights to boost productivity and collaboration.

By Staff Writer • 1 min read • Tue, 22nd Jun 2010