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Service management Stories - Page 11

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Service management stories

Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
With NetSuite Next, NetSuite seeks title of the top AI cloud ERP
DevOps

With NetSuite Next, NetSuite seeks title of the top AI cloud ERP

NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.

By Sholto Macpherson • 5 min read • Tue, 24th Mar 2026
MSPs eye hybrid IT gains in cloud & security services
Firewalls

MSPs eye hybrid IT gains in cloud & security services

MSPs chase predictable hybrid IT revenue as research shows cloud management and security services leading demand across global markets.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Netos & Nebula launch global FinOps push for networks
Firewalls

Netos & Nebula launch global FinOps push for networks

Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
GoTo debuts LogMeIn Partner Network for IT resellers
Software-as-a-Service

GoTo debuts LogMeIn Partner Network for IT resellers

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

By Sean Mitchell • 3 min read • Wed, 18th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
OutSystems named G2 Leader for enterprise AI agents
Data Protection

OutSystems named G2 Leader for enterprise AI agents

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
Amazon leads concentrated global hyperscale market
Hyperscale

Amazon leads concentrated global hyperscale market

Amazon leads the concentrated global hyperscale data centre market, as the top 10 providers captured 46% of 2024 revenue.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
NCS links agentic AI to NVIDIA stack for sovereign use
Smart Cities

NCS links agentic AI to NVIDIA stack for sovereign use

NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
Sweep wins cybersecurity firms for Salesforce control
Data Protection

Sweep wins cybersecurity firms for Salesforce control

Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.

By Mark Tarre • 4 min read • Sat, 14th Mar 2026
ConnectWise unit maps IT pay trends, automation push
Digital Transformation

ConnectWise unit maps IT pay trends, automation push

Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026
monday.com gives AI agents full user status on platform
Software-as-a-Service

monday.com gives AI agents full user status on platform

monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.

By Catherine Knowles • 4 min read • Thu, 12th Mar 2026
AI ambition outpaces readiness for smaller businesses
Data Protection

AI ambition outpaces readiness for smaller businesses

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Cohesity unveils Enterprise AI Resilience for safe scale
Data Protection

Cohesity unveils Enterprise AI Resilience for safe scale

Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026

Stories from Other Regions

Service management stories

Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Deskpro launches on AWS European Sovereign Cloud in EU
Software-as-a-Service

Deskpro launches on AWS European Sovereign Cloud in EU

Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026
Software complexity costs UK firms GBP £32bn a year
Software-as-a-Service

Software complexity costs UK firms GBP £32bn a year

Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Cloudhouse unveils free tool to price IT outage costs
Disaster Recovery

Cloudhouse unveils free tool to price IT outage costs

Cloudhouse launches free calculator to put a price on IT outages, as research pegs average unplanned downtime at over USD $14,000 a minute.

By Shannon Williams • 3 min read • Tue, 10th Mar 2026