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Process automation stories

PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
Conga promotes Ian Wathen to Chief Financial Officer
Software-as-a-Service

Conga promotes Ian Wathen to Chief Financial Officer

An insider takes charge of Conga's finances as the software group pushes deeper into revenue lifecycle management and investor scrutiny.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Payroll cyber incidents rise as compliance burdens grow
Software-as-a-Service

Payroll cyber incidents rise as compliance burdens grow

More firms are paying staff incorrectly or incurring penalties as payroll systems face rising cyber attacks and complex cross-border rules.

By Mark Tarre • 4 min read • 3 days ago
UiPath expands Google Cloud use for shared GPU fleet
Digital Transformation

UiPath expands Google Cloud use for shared GPU fleet

Higher availability and more predictable GPU access will support UiPath's AI workloads as scarce H100 chips become harder to secure.

By Sean Mitchell • 4 min read • 3 days ago
Cloudflare launches open-source AI workspace for firms
Software-as-a-Service

Cloudflare launches open-source AI workspace for firms

The browser-based system aims to let staff use AI across internal tools without new infrastructure, while tightening access and oversight.

By Mark Tarre • 4 min read • 3 days ago
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Vertex names three leaders amid compliance pressure
Software-as-a-Service

Vertex names three leaders amid compliance pressure

Tighter e-invoicing and reporting rules are boosting demand for Vertex's tax software as it beefs up its senior team and AI push.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
NTT DATA launches AI insurance platform for carriers
Digital Transformation

NTT DATA launches AI insurance platform for carriers

Insurers could speed up claims and underwriting while keeping audit trails intact, as NTT Data targets regulated workflows with new AI tools.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Munich Airport uses Celonis to track baggage delays
Productivity

Munich Airport uses Celonis to track baggage delays

Near real-time alerts could help the German hub spot bottlenecks earlier, reducing knock-on baggage delays for passengers and aircraft turnarounds.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Emburse & Direct Travel link booking with expenses
Software-as-a-Service

Emburse & Direct Travel link booking with expenses

Corporate travellers could face fewer manual steps as booking data and expenses flow between the two platforms in real time.

By Karen Joy Bacudo • 4 min read • 5 days ago
SlateWorks wins ABBYY hackathon with mortgage AI tool
Manufacturing

SlateWorks wins ABBYY hackathon with mortgage AI tool

Mortgage lenders could soon automate file checks more quickly as SlateWorks' award-winning AI targets compliance-heavy reviews still done manually.

By Sofiah Nichole Salivio • 4 min read • 5 days ago

Stories from Other Regions

Process automation stories

Pinecone launches Nexus knowledge engine for AI agents
Software-as-a-Service

Pinecone launches Nexus knowledge engine for AI agents

It promises lower token costs, faster responses and tighter control of sensitive data as firms push agents into production.

By Mark Tarre • 4 min read • Yesterday
Maximor expands autonomous finance platform after growth
Software-as-a-Service

Maximor expands autonomous finance platform after growth

Finance teams are gaining a system that handles workflows end to end, as Maximor says its platform now covers 98% of transactions autonomously.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Why some tax transformation projects succeed while others struggle
Digital Transformation

Why some tax transformation projects succeed while others struggle

Poor data, fragmented systems and weak processes are leaving some tax teams unable to reap the benefits of cloud roll-outs.

By Russell Gammon • 4 min read • 4 days ago
VIVA triples loan originations after LoanPro migration
Software-as-a-Service

VIVA triples loan originations after LoanPro migration

The lender says cleaner data and more automation cut manual work, helping it scale without hiring servicing staff at the same pace.

By Karen Joy Bacudo • 4 min read • 5 days ago
Hatz launches Activate for MSPs to scale AI rollout
Software-as-a-Service

Hatz launches Activate for MSPs to scale AI rollout

It gives MSPs a single workflow to onboard small business clients to AI, cutting manual steps and reducing shadow AI risk.

By Mark Tarre • 4 min read • 5 days ago
Quadient upgrades Send & Receive mail automation system
Data Protection

Quadient upgrades Send & Receive mail automation system

Capacity limits and manual handling had slowed production at the UK mail provider, which has now added automation to support growth and compliance.

By Sofiah Nichole Salivio • 3 min read • 5 days ago
Alphatax expands transfer pricing software with two buys
Software-as-a-Service

Alphatax expands transfer pricing software with two buys

The deals broaden Alphatax's tax platform as multinationals face tighter scrutiny and higher audit risk over cross-border transfer pricing.

By Sofiah Nichole Salivio • 4 min read • 5 days ago