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Customer Satisfaction Stories - Page 13

Global Stories

Customer Satisfaction stories

Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025
Digital accessibility drives customer satisfaction & revenue gains
Artificial Intelligence

Digital accessibility drives customer satisfaction & revenue gains

New research reveals 75% of firms see revenue growth from digital accessibility, linking it to improved user experience, customer satisfaction and brand reputation.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Amplitude unveils AI tool to turn feedback into clear insights
Data Analytics

Amplitude unveils AI tool to turn feedback into clear insights

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Retailers face peak season losses as supply chain woes persist
Supply Chain

Retailers face peak season losses as supply chain woes persist

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

By Sean Mitchell • 4 min read • Mon, 17th Nov 2025
Infios earns top customer praise for warehouse management again
Customer Experience

Infios earns top customer praise for warehouse management again

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Safe Software passes USD $100M revenue as growth accelerates
Virtualisation

Safe Software passes USD $100M revenue as growth accelerates

Safe Software has surpassed USD $100M in annual revenue, growing nearly 20% amid global expansion and new AI-driven product updates.

By Sean Mitchell • 3 min read • Sat, 15th Nov 2025
Survey: Digital accessibility drives growth, revenue & innovation
Artificial Intelligence

Survey: Digital accessibility drives growth, revenue & innovation

New research reveals digital accessibility boosts growth, revenue and innovation, with 75% of firms reporting increased revenue from accessibility programmes.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Boomi recognises APAC innovation with awards for digital impact
Customer Relationship Management

Boomi recognises APAC innovation with awards for digital impact

Boomi honoured four APAC organisations for digital innovation, spotlighting advances in integration, payments, pet data, and banking automation in 2025.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025

Stories from Other Regions

Customer Satisfaction stories

Australian seniors overspend on unused home internet features
Unified Communications

Australian seniors overspend on unused home internet features

Many Australian seniors pay for home internet plans with speeds and data beyond their needs, increasing costs despite prioritising affordability.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Employment Hero boosts small business HR support, cuts wait times
Human Capital Management

Employment Hero boosts small business HR support, cuts wait times

Employment Hero enhances HR support for small businesses with real-time tools, cutting wait times from hours to minutes and boosting efficiency.

By Sean Mitchell • 2 min read • Wed, 19th Nov 2025
There's nothing artificial about AI's impact on the real estate market
Customer Experience

There's nothing artificial about AI's impact on the real estate market

Artificial intelligence is transforming UK real estate by automating tasks, improving valuations, and personalising buyer experiences with smarter technology.

By Johann Aguirre • 5 min read • Tue, 18th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Why Verification Matters When It Comes to Configuration
DevOps

Why Verification Matters When It Comes to Configuration

Verification ensures manufacturers avoid costly errors by aligning product configurations across design, sales and production systems amid growing complexity.

By Jesper Blak Møller • 7 min read • Tue, 18th Nov 2025
Why Build “Faster Horses” When What you Need is a Car?
Customer Experience

Why Build “Faster Horses” When What you Need is a Car?

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

By Doug Marinaro • 8 min read • Tue, 18th Nov 2025
Australian firms to boost software spend despite low satisfaction
Digital Transformation

Australian firms to boost software spend despite low satisfaction

Despite only 30% of Australian firms satisfied with software purchases, 81% plan to boost spending by up to 15% next year to drive business growth.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Karmo expands debt facility to AUD $150m as revenue soars 35%
Customer Experience

Karmo expands debt facility to AUD $150m as revenue soars 35%

Karmo boosts its debt facility to AUD $150m as revenue jumps 35%, aiming to add 5,000 vehicles to its already largest Australian car subscription fleet.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Customer Science posts 53% growth & wins Fast 100 accolade again
Unified Communications

Customer Science posts 53% growth & wins Fast 100 accolade again

Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Modern 42 wins top BeyondTrust partner status for security work
Privileged Access Management

Modern 42 wins top BeyondTrust partner status for security work

Modern 42 is the first Australian firm to gain BeyondTrust's Advanced Implementation Partner status for excellence in identity and privileged access management solutions.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025