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It's time to notice: The radical shift in service models driven by AI and GenAI
EduTech

It's time to notice: The radical shift in service models driven by AI and GenAI

Generative AI is revolutionising service models, driving innovation and efficiency. Key players like HCLTech leverage AI for transformative impacts across sectors.

By Apoorv Iye • 7 min read • Wed, 18th Sep 2024
HubSpot launches free AI Search Grader to track LLM presence
Marketing Technologies

HubSpot launches free AI Search Grader to track LLM presence

HubSpot has launched AI Search Grader, a free tool to help brands monitor their presence in AI-driven search, amid growing reliance on generative technologies.

By Sean Mitchell • 3 min read • Fri, 16th Aug 2024
Kaspersky warns of AI's growing use in sophisticated attacks
Large Language Models

Kaspersky warns of AI's growing use in sophisticated attacks

Kaspersky warns that AI's growing accessibility is enabling cybercriminals to launch sophisticated attacks, making robust AI defences crucial.

By Shannon Williams • 3 min read • Wed, 14th Aug 2024
Study finds employee use of GenAI apps poses privacy risks
AI Agents

Study finds employee use of GenAI apps poses privacy risks

Employees' widespread use of GenAI apps poses privacy risks as 30.8% of these tools train on customer data, a new study by Harmonic Security reveals.

By Melania Watson • 3 min read • Tue, 6th Aug 2024
Kore.ai launches XO Express platform for AI chatbots & centres
Unified Communications

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
OpenAI supports key senate bills shaping AI regulation
AI Models

OpenAI supports key senate bills shaping AI regulation

OpenAI has endorsed three key Senate bills, including the Future of AI Innovation Act, positioning itself as a major player in US AI regulation debates.

By Melania Watson • 3 min read • Fri, 2nd Aug 2024
Transmit Security report reveals rise in AI-driven fraud scams
Unified Communications

Transmit Security report reveals rise in AI-driven fraud scams

Transmit Security's latest report reveals a surge in AI-driven fraud scams, highlighting dark web marketplaces and tools like FraudGPT that empower even novice fraudsters.

By Shannon Williams • 3 min read • Wed, 31st Jul 2024
GenAI tools amplify online fraud risks, report reveals
Unified Communications

GenAI tools amplify online fraud risks, report reveals

A new Transmit Security report reveals generative AI is fuelling a surge in dark web fraud, with accessible tools like FraudGPT boosting online scam capabilities.

By Shannon Williams • 3 min read • Wed, 31st Jul 2024
OpenAI tests new SearchGPT merging AI & real-time web data
AI Models

OpenAI tests new SearchGPT merging AI & real-time web data

OpenAI is trialling SearchGPT, a new AI that merges real-time web data with its models to offer users timely and sourced answers, enhancing search experiences.

By Melania Watson • 3 min read • Fri, 26th Jul 2024
AI data boom revealed in Domo's new Data Never Sleeps study
Large Language Models

AI data boom revealed in Domo's new Data Never Sleeps study

Domo's latest Data Never Sleeps study reveals every 60 seconds, USD $293,000 is spent globally on AI, highlighting its growing impact business.

By Shannon Williams • 3 min read • Thu, 25th Jul 2024
Developer trust in AI tools declines despite increased usage
Unified Communications

Developer trust in AI tools declines despite increased usage

Developer trust in AI tools is waning despite increased usage, with only 43% trusting their accuracy.

By Melania Watson • 3 min read • Thu, 25th Jul 2024
Life sciences firms face rising cyber threats amid AI optimism
Digital Transformation

Life sciences firms face rising cyber threats amid AI optimism

A new NTT DATA UK&I survey reveals that life science leaders are most concerned about cyber-attacks for espionage, while seeing AI as a major revenue opportunity.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
GitHub reveals Australian developer trends, impact of ChatGPT
Marketing Technologies

GitHub reveals Australian developer trends, impact of ChatGPT

GitHub's updated Innovation Graph for Q1 2024 reveals over 1.57 million Australian developers on the platform, highlighting ChatGPT's role in boosting efficiency.

By Sean Mitchell • 4 min read • Fri, 19th Jul 2024

Stories from Other Regions

ChatGPT stories

AI automation: Does it automatically mean job cuts in mining?
AIOps

AI automation: Does it automatically mean job cuts in mining?

As AI transforms Australia's mining sector, fears of job cuts loom. But Orange Business argues that AI can enhance safety, efficiency, and job security.

By Andrew Borthwick • 4 min read • Tue, 27th Aug 2024
AI revolution transforming UK SMEs' finance operations
Artificial Intelligence

AI revolution transforming UK SMEs' finance operations

AI adoption is rapidly transforming finance operations in UK SMEs, with 44% planning to integrate AI into their accounting functions.

By Shannon Williams • 3 min read • Wed, 14th Aug 2024
How integrating AI and ERP will transform manufacturing
Supply Chain

How integrating AI and ERP will transform manufacturing

The integration of AI with ERP systems is set to revolutionise the Australian manufacturing sector, enhancing efficiency and potentially boosting productivity by 40%.

By James Robinson • 5 min read • Tue, 30th Jul 2024
DBS to launch Gen AI-powered customer service assistant
Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024