Chatbots Stories - Page 3

Kiwi Stories

Chatbots stories

AI Chatbots play growing role from hiring to health care

Patients seeking jobs or care may face bias from chatbots, with a new study finding health stigma can skew AI outputs in subtle ways.

By Staff Writer • 4 min read • Last month

Human Capital Management

Non-expert contributions look increasingly similar

Generative AI is driving experienced Stack Overflow contributors away as expert answers become harder to distinguish from chatbot replies.

By Staff Writer • 3 min read • Last month

Global Stories

Chatbots stories

Data Protection

AI day prompts focus on data, fraud & infrastructure

Boards are being urged to fix data quality, fraud controls and infrastructure before AI adoption numbers start to matter.

By Sean Mitchell • 4 min read • Last month

Customer Relationship Management

Asia-Pacific executives hail AI's rapid business rise

AI is now embedded in reporting and operations across the region, but executives warn that governance, data sovereignty and shadow use lag behind.

By Mark Tarre • 6 min read • Last month

Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Last month

Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Google Cloud expands Claude support on Agent Platform

The update gives enterprises managed access to Anthropic's models with built-in failover, data residency and compliance controls for production AI use.

By Sean Mitchell • 4 min read • Last month

Data Protection

Meta launches Muse Image in Meta AI for chats & apps

The rollout puts image generation inside Meta's most-used apps, as the company broadens its AI tools for chats, stories and advertising.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Software-as-a-Service

Quiq launches Verified Intelligence for enterprise AI

Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Eltropy opens AI agent marketplace for fintech partners

Community banks and credit unions could get faster access to specialist AI tools as Eltropy opens its platform to vetted fintech builders.

By Karen Joy Bacudo • 4 min read • Last month

Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last month

Data Protection

Kore.ai & Atos UK&I launch sovereign AI for UK firms

Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Chatbots stories

Data Protection

AI literacy & cyber safety vital for young workers

Employers are being urged to make AI literacy and cyber safety core training, as young workers face a tighter labour market and rising online threats.

By Mark Tarre • 5 min read • Last month