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Chatbots Stories - Page 20

Kiwi Stories

Chatbots stories

Outfox AI with a cat
AI Security

Outfox AI with a cat

A harmless-looking cat fact can more than double error rates in large language models, raising concerns for finance, law and healthcare.

By Staff Writer • 3 min read • Mon, 4th Aug 2025

Global Stories

Chatbots stories

GenAI drives marketing ROI as 85% of teams expand adoption
Data Analytics

GenAI drives marketing ROI as 85% of teams expand adoption

Over 80% of marketing teams worldwide now use generative AI, with 85% in EMEA reporting strong ROI and expanded adoption planned for 2026.

By Shannon Williams • 3 min read • Wed, 1st Oct 2025
Leaders urge a cyber safe culture as AI & threats evolve
Ransomware

Leaders urge a cyber safe culture as AI & threats evolve

Industry leaders call for a cyber safe culture as AI advances and identity-based attacks rise, urging collaboration and vigilance across all organisations.

By Kaleah Salmon • 5 min read • Tue, 30th Sep 2025
Denodo Platform 9.3 boosts AI data tasks with DeepQuery
Data governance

Denodo Platform 9.3 boosts AI data tasks with DeepQuery

Denodo Platform 9.3 launches with DeepQuery and real-time features to enhance AI data tasks, boosting access to live data and complex analysis securely.

By Jed Nykolle Harme • 4 min read • Wed, 17th Sep 2025
Global marketers embrace GenAI, reporting ROI & deeper value
Customer Experience

Global marketers embrace GenAI, reporting ROI & deeper value

A new study reveals 85% of global marketers use generative AI daily, with 80% reporting clear ROI and enhanced customer loyalty through the technology.

By Melvin Hipolito • 3 min read • Tue, 16th Sep 2025
GPT-5 set to transform AI with multimodal & inclusive features
Digital Transformation

GPT-5 set to transform AI with multimodal & inclusive features

OpenAI's GPT-5, a multimodal AI platform with text, image, audio and video input, aims to boost accessibility and transform customer engagement across industries.

By Kaleah Salmon • 3 min read • Wed, 13th Aug 2025
Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
Exclusive: How Glu.ai blends brand safety with AI-driven commerce
Encryption

Exclusive: How Glu.ai blends brand safety with AI-driven commerce

Glu.ai pioneers ethical AI in conversational commerce, blending brand integrity with scalable, user-trusted automation for seamless marketing experiences.

By Melania Watson • 5 min read • Fri, 1st Aug 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Agentic AI drives retail shift from legacy systems to smart commerce
DevOps

Agentic AI drives retail shift from legacy systems to smart commerce

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.

By Shannon Williams • 4 min read • Thu, 3rd Jul 2025

Stories from Other Regions

Chatbots stories

How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
European consumers weigh AI, privacy & personalisation for BFCM
Customer Experience

European consumers weigh AI, privacy & personalisation for BFCM

European consumers show cautious optimism towards AI easing Black Friday shopping, with 44% positive but 40% concerned over data privacy and personalisation.

By Catherine Knowles • 3 min read • Fri, 19th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
UK retailers boost AI leadership for resilience amid tough market
Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025
Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025
Indamer Technics completes 45-day rollout of Ramco software
Data Analytics

Indamer Technics completes 45-day rollout of Ramco software

Indamer Technics has completed a 45-day rollout of Ramco Aviation Software, integrating its MRO business into a unified digital platform for greater efficiency.

By Kaleah Salmon • 3 min read • Thu, 31st Jul 2025
Fake pharmacies, AI-driven scams surge in UK cyber landscape
Ransomware

Fake pharmacies, AI-driven scams surge in UK cyber landscape

Fake pharmacies and AI-powered scams surge in UK cyber threats, with over 5,000 bogus sites and a 340% rise in financial scams targeting users.

By Jed Nykolle Harme • 4 min read • Thu, 31st Jul 2025